How to Return & Refund

At Bobsn Luxury, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a straightforward 30-day return and refund policy.

Eligibility for Returns & Refunds

✅ Acceptable Reasons:

• Defective/damaged item upon arrival

• Wrong item shipped

• Unopened/unused items in original packaging

❌ Non-Returnable Items:

• Watches with signs of wear/use

• Products without original packaging

• Items purchased over 30 days ago

Return Process (3 Simple Steps)

1️⃣ Contact Us Within 30 Days
Email sales@bobsnluxury.com with:

• Your order number

• Photos of the issue (for damaged/defective items)

• Reason for return

2️⃣ Get Approval & Return Instructions
We'll respond within 24-48 hours with:

• Return authorization (RMA) number

• Return shipping address

• Specific instructions

3️⃣ Ship Item Back

• Securely package the watch with all original materials

• Include the RMA number clearly on the package

• Recommended to use trackable shipping

Refund Options

Once we receive and inspect your return:

🔄 Exchange: Get a replacement for defective/wrong items
💳 Refund: Full refund to original payment method

• Processing time: 3-5 business days after approval

• PayPal refunds: 1-3 business days

• Credit card refunds: 5-10 business days (depending on bank)

Return Shipping Costs

• Free returns if item is defective/wrong

• Customer pays return shipping for other cases

• We recommend insured, trackable shipping – we're not responsible for lost return packages

Special Cases

🔧 Warranty Claims:
Items with manufacturing defects after 30 days may qualify for warranty service. Contact us with details.

📦 Undeliverable Packages:
If your order is returned to us due to incorrect address or failed delivery:

• We'll contact you to arrange reshipment (additional shipping fees may apply)

• Or issue a refund minus original shipping costs

FAQs

Q: How long does the return process take?
A: Typically 7-14 days total (from return shipment to refund processing)

Q: Can I return a gift?
A: Yes, contact us with the order number for assistance

Q: What if I receive a used/damaged item?
A: Email us immediately with photos – we'll expedite your replacement

Q: Do you offer refunds to a different payment method?
A: No, refunds must go to the original payment method

Need Help? Contact Us!

For return-related questions:
📧 Email: sales@bobsnluxury.com
📞 Phone/WhatsApp: +86 18657177924
⏰ Support Hours: Mon-Sat, 9AM-6PM (GMT+8)

We aim to resolve all return requests within 48 hours of receipt.

Shop With Confidence at Bobsn Luxury
Your satisfaction is our top priority – we make returns easy!

🛒 Start Shopping: www.bobsnluxury.com

Bobsn Luxury – Precision Timepieces for the Discerning Athlete ⌚🏆