Return and Refund Policy

At Bobsnluxury, we stand behind the quality of our timepieces. If you're not completely satisfied, here's our straightforward policy to ensure your peace of mind.

1. Return Eligibility

• 30-Day Window: Returns accepted within 30 days of delivery

• Qualifying Reasons:
  • Defective or damaged items
  • Incorrect product received
  • Significant quality issues

2. How to Initiate a Return

1. Contact Us First: Email onlineshop@bobsnluxury.com within 30 days

2. Provide Details: Include:

   • Order number

   • Clear photos/videos of the issue

   • Detailed description

3. Approval: Our team will respond within 48 hours with return instructions

3. Return Shipping

• Prepaid Label: We'll provide a return label for quality-related issues

• Packaging: Must include all original packaging, accessories, and documentation

• Tracking: Always use trackable shipping methods

4. Refund Process

• Inspection: Refunds processed within 3 business days after receiving your return

• Method: Refunded to original payment method

• Timing:
  • Credit Cards: 5-7 business days
  • PayPal: 3-5 business days

5. Non-Returnable Items

• Watches with signs of wear/damage from misuse

• Custom/personalized pieces

• Final sale items (clearly marked)

6. Warranty Coverage

All Bobsnluxury watches include:

• 24-Month Manufacturer Warranty covering movement defects

• 1-Year Free Battery Replacement for quartz models

7. Need Help?

Our concierge team is here to assist:
✉️ onlineshop@bobsnluxury.com

📱 (1) 680-224-3998 (WhatsApp)
🕒 Mon-Fri, 9AM-5PM EST

Your satisfaction is our priority. We appreciate your trust in Bobsnluxury and are committed to resolving any issues promptly and professionally.

Note: This policy applies only to purchases made directly through Bobsnluxury.com. Authorized retailers may have different policies.

The Bobsnluxury Team